Privacy Policy

Last updated: August 2026

1. Information We Collect

When you use Topup Nepal to purchase digital top-ups or create an account, we may collect the following information:

Order & Delivery Details: Player ID / UID, in-game nickname (if provided), TikTok username, or voucher delivery email.
Customer Contact Details: Full name and phone number used for order status updates.
Payment Verification: Uploaded payment receipts or transaction screenshots to verify payments via eSewa, Khalti, or Fonepay references.
Account Credentials: A free account (your phone number and an encrypted password) is required to place an order, handled securely via Firebase Authentication. We never collect or store your email address.

2. How We Use Your Information

We use the collected data strictly for operational needs:

To process and credit your requested digital top-up orders accurately.
To verify payment submissions and prevent duplicate or fraudulent transactions.
To enable real-time order tracking through our public Order Tracking tool using your unique Order ID.
To provide customer support and resolve order queries.

3. Data Security & Retention

We implement secure practices to protect your information:

Customer order records are stored in Google Cloud Firestore with access restricted via strict security rules.
We never ask for or store your game passwords, email passwords, or bank PINs/MPINs.
Payment screenshots are compressed and stored securely on persistent image hosting infrastructure.

4. Third-Party Services & Cookies

Topup Nepal utilizes reputable third-party services including Firebase (Google LLC) for authentication and database management, and Cloudflare/Netlify for fast static hosting. Local browser storage is utilized solely to remember theme preferences (dark mode) and login session tokens.

5. Customer Rights & Inquiries

You have the right to request access to your order records, request corrections to order details prior to fulfillment, or request deletion of your account. For any privacy-related questions, please contact our support team via Chat.